FAQs

What are your shipping rates?
We are pleased to offer $8 flat-rate shipping.

Once my order ships how long will it take to get to me?
Though delivery dates are not guaranteed, in-stock merchandise will leave our store within 2-3 days of placing your order.  From our door in East Tennessee to yours, packages usually arrive in 1-3 business days.

I’d love to come visit you!  What are your store hours?
We love getting to know you!  We are open in Historic Downtown Maryville on Monday – Saturday, 10 a.m. until 6 p.m.

Can I get my package shipped internationally?
We regret that we cannot offer international shipping at this time.

Is it possible to pick up my order at the shop location?
PLEASE – that is our favorite!  We love our local shoppers and encourage in-store pick-up when possible.

How do I return/exchange something?
Our goal is for you to love every purchase from Dandy Lions.  However, when returns or exchanges are necessary, click HERE for more info.

HELP!  I would really love something that is OUT of STOCK.  Is there anything you can do to help me?
If possible, we would love to order that item for you.  Just give us a call (865) 977-5466.

An item I ordered arrived damaged.  What should I do?
YIKES.  So sorry!  Just click HERE for more information.

When is something a FINAL SALE?
Sadly, we cannot accept returns or exchanges on any SALE items or transactions made using a COUPON CODE.  In that case, the item is considered FINAL SALE.